![]() ![]() ![]() What was the point of the reservations? Not only that they charged all rooms to my credit card - on website it says they would at end of checkout. Then we had to go completely over what I wanted for rooms with my guests waiting in the lobby. So I literally paid a deposit to have my name on a list. Then when we got there they didn’t even have our rooms assigned. I had to call in and they made it seem like they were giving me a deal by allowing her to go in early. However they were happy to take my deposit over the phone. The lady said they didn’t take credit cards over the phone. I asked if I could pay the total over the phone. The day of no upgrade and one of our guest who had an early checkin they requested she pay our entire bill for 5 rooms. I even called to confirm the night before our stay. Booked rooms for a wedding party & did some upgrades in advance and paid a deposit and they kept saying how everything was ok. So disappointed! Their communication is horrible. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |